Lotus Domino 6 Mail Administration

4 Days

Description

During this course you configure traditional Notes mail as well as standards-based SMTP mail transfer and delivery. You set up several mail clients, including Notes, Internet mail (POP3), iNotes for Microsoft Outlook, and a Web browser for Webmail and iNotes Web Access.

This course stresses the role of directories, including the Domino Directory, Directory Catalog, Mobile Directory Catalog, and Extended Directory Catalog, and how to make them available via Directory Assistance. It also covers the configuration of Domino to support LDAP requests.

This course also covers mail security for both Notes and Internet mail clients, including the use of X.509 certificates for digital signing and encryption.

This is an intensely practical course, offering significant hands-on experience with the Domino Server and Domino Administrator software.

Course Goals

In this course, you will learn how to:

Configure Intranet and Internet mail routing using the NRPC and SMTP protocols
Set up the Notes client to send and receive mail, set up an Internet mail client to send mail via SMTP and retrieve mail via POP3 or IMAP4 protocols, configure Outlook clients to use iNotes for Microsoft Outlook, and use a browser to access mail via Webmail or iNotes Web Access
Utilize the various directory types for mail addressing as well as for mail transfer and delivery
Configure the Domino Server to support name and address book lookups by Internet mail clients using LDAP
Configure the NRPC and SMTP Router controls and restrictions to improve routing performance and reduce unsolicited emails
Utilize Notes mail security features and serve as your own Internet Certificate Authority, create Server and client X.509 digital IDs, enable SSL, and digitally sign and encrypt mail sent to Internet mail clients
Support Notes calendar and scheduling, including inter-domain resource reservations
Configure Notes mail to use a Shared Object Store
Reduce Mail database size through Server-based archiving and by applying a Single Copy Template
Move Notes mail files using the Administration Process
Utilize mail monitoring, tracking, and journaling features
Monitor and troubleshoot mail transfer and delivery.

Audience

This course is part of a series of courses. Follow these paths to master all aspects of the Domino Server, Domino Administrator, and the administration of Lotus Notes and browser clients:

Courses later in the series assume that you have mastered the content of earlier courses.
This course is designed for LAN administrators who are responsible for supporting mail on Lotus Domino Servers, Notes Clients, and Internet mail clients and who:

Are proficient Notes 6 mail users
Have installed and configured a Domino 6 Server
Have taken the Domino 6 Administration Basics and Notes 6 Client Administration and Support courses or have the equivalent knowledge.

You will find the course especially rewarding if you have already installed a Domino Server and a handful of Notes Clients and have had some experience designing Notes databases.

Outline

Topic 1: Mail Overview

Mail Terminology
Message flow in Notes mail
Message flow in Internet mail
Choosing a mail client
Notes client access to Internet mail
Choosing a mail protocol

Topic 2: NRPC Message Transfer and Delivery

Protocol independence
Think Domino
Domino Domain
Domino Named Networks
Multiple Domino Named Networks
One WAN, multiple Domino Named Networks
Multiprotocol servers
Notes mail architecture
Router task
Exercise: Test mail delivery
Message document internals

Topic 3: Notes Client Configuration

Create mail
Mail format
Submit mail to recipient
Deliver mail to user
Read mail
User Registration
Exercise: Test mail delivery
Mail Users view in Domino Administrator

Topic 4: Inter-Network Notes Mail Routing

Do you even need Connection documents?
Two Connections are needed
Create Connection document
Replicate the Domino Directory
Explicit inter-domain addressing
Error messages
Exercise: Connection document
Scheduling guidelines

Topic 5: Inter-Network Routing Topologies

Serial topology
Mesh topology
Hub-Spoke topology
Viewing the routing topology
Exercise: Mail routing through a hub
Non-Adjacent Domain document
Exercise: Non-Adjacent Domain document
Combining schedules
On-Demand Routing
Cluster connection

Topic 6: NRPC Restrictions and Controls

Restricting mail sources
Non-Adjacent Domain document restrictions (NRPC)
Controlling message size
Routing by mail priority
Delivery Controls
Encrypt all delivered mail
Pre-delivery agents
User Rules mail forwarding
Configuration Mail Rules

Topic 7: Domino Directory and Mail Addressing

Directory Terminology
How directories are used for mail
Return address of Notes clients
Recipient fields
Short names and nick names
Router use of Domino Directory
Local Address Book
Finding users in the Domain

Topic 8: Directory Assistance

Multi-domain companies
Directory Assistance
Configure Directory Assistance
Exercise: Directory Assistance

Topic 9: Directory Catalogs

Directory Catalog: condense and optimize
Directory Assistance or Directory Catalog?
Two versions of the Directory Catalog
Create Directory Catalog
Exercise: Create Directory Catalog
Mobile Directory Catalog
Multiple Directory Catalogs
Extended Directory Catalog

Topic 10: SMTP Mail Transfer

Before you switch to SMTP
Turn on SMTP listener
Scenario 1: SMTP transfer within your Domino Domain
Internet addresses for Notes clients
DNS configuration for transferring beyond Domino Domain
Scenario 2: Transfer messages to/from the Internet via SMTP
Exercise: Route mail via SMTP
Scenario 3: Internal SMTP with SMTP to Relay Host
Scenario 4: Internal NRPC with SMTP to Relay Host
Scenario 4 Internal Server configuration
Scenario 4 Relay Host configuration
Scenario 4 routing documents
Smart host
On-Demand Routing
Extended SMTP

Topic 11: SMTP Restrictions and Controls

Outbound SMTP controls
Relay control
Realtime Blackhole Lists
Inbound sender controls
Inbound recipient controls
Third-party products

Topic 12: LDAP Directory Service

Other LDAP functions
Directory Assistance and Directory Catalogs
Configure LDAP on the Server
LDAP client configuration
What LDAP returns
Exercise: Configure and test LDAP
LDAP Server Console commands
LDAP statistics

Topic 13: Notes Mail Security

System-required security
User-optional security

Topic 14: Meeting Scheduling Administration

Calendaring versus Meeting Scheduling
Supporting technology
Schedule Manager operation
Free time lookup
Calendar Connector
Free Time lookup failure
Create Resource Reservation database
Setup on Single Mail Server
Exercise: Single Server set up
Local Free Time System
Personal Busytime database
Add Busytime to the Replicator page
Drawbacks of remote scheduling
Setup on multiple Mail Servers in same domain
Free time queries across domains
Exercise: Multi-domain scheduling
Non-Notes schedule exchange
Calendar Connector over Notes Direct Dialup
Resource administrator
Server console commands
Schedule statistics
Troubleshooting
Schedule interoperability through iCalendar

Topic 15: Single Copy Message Store

Message components
Multiple copy message store
Single Copy Message Store
Object store process
Enabling shared mail
Displaying information about shared mail
Shared object store statistics
Shared mail view
Exercise: Shared mail
Linking existing Mail databases
Excluding Mail files
Move/delete user Mail file
Unlinking a shared mail database
Other shared mail features
Shared mail and other Server technologies
Drawbacks

Topic 16: User Mail Database Administration

Working with Mail databases
Full text index
Multiple replica databases
Move user Mail database
Delete a user
Mail database quotas
Setting Mail database quotas
Limiting incoming message size
Database size logging
Database white space
Compact
Server-based Mail database archive
Configure Server-based Mail database archive from Notes
Run COMPACT to perform archive
Configure Server-based Mail database archive from a policy

Topic 17: Mail File Design

Mail database master design template
Template association
Multiple design templates
Limiting message size
Shared attachment database
Single Copy Template
Configure Single Copy Template
Central forms database

Topic 18: Mail Monitoring

Router status
Server Console commands
Hidden Memo fields
Mail logging
Supplemental logging
Logging level
Mail statistics
Mail Trace
Mail probes

Topic 19: Mail Tracking and Reporting

MTC Server task
User tracks mail
What the tracking request tells you
Tracking across domains
Track mail in Domino Administrator
Report on tracked mail
MTC console commands
Exercise: Mail tracking and reporting

Topic 20: Message Journaling

Configure message journaling
Mail Journaling database security

Topic 21: Internet Mail Clients

License implications
POP3
POP3 client configuration
Exercise: POP3 client configuration
MIME and message fidelity
Exercise: Send MIME encoded message
IMAP
Notes and IMAP interoperability
IMAP configuration Server side
Modifying user Mail for IMAP
Automatic modification of Mail for IMAP
Convert existing mail files to use IMAP
IMAP4 configuration Client side
iNotes Access for Microsoft Outlook
Requirements for iNotes Access for Microsoft Outlook

Topic 22: Internet Certificate Authority

Internet mail client security overview
Anonymous access
Name and password authentication
Name and Password Authentication over SSL
Create Servers Internet Certificate
Procedure 1: Configure the Certification Authority process
Procedure 2: Create the Internet Certificate
Procedure 3: Create Certificate Requests application
Procedure 4: Create Server keyring file
Procedure 5: Enable SSL on the Server
Internet client authentication
Procedure 6: Request Internet Certificates for Internet mail clients
Procedure 7: Create Internet Certificates for Notes clients

Topic 23: Internet Mail Client Security

Internet certificates for signatures and encryption
Outlook Express signs message
Notes client signs message
Notes client accepts senders certificate for encryption

Topic 24: Browser Access to Mail

Browser mail client
Server-side requirements for WebMail
Using WebMail
Downsides of WebMail
Installable Java applets
Exercise: Access mail via browser
iNotes Web Access
Open iNotes Web Access
Going offline with DOLS
Subscribe to your iNotes account
iNotes Sync Manager console
Sync Options
iNotes Sync Manager Options
Exercise: Install and use the DOLS client

Topic 25: Troubleshooting and Performance

MAIL.BOX administration
Checking for dead mail
Held mail
Message transfer retry interval
Message time-out value
Troubleshooting submission errors
Troubleshooting transfer errors
Transfer errors and route cost
Troubleshooting delivery errors
Create/restore a deleted user mail
Exercise: Mail errors
Custom Delivery Failure Messages
Mail performance